Refund policy

Right of complaint
A 2-year right of complaint is granted in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in material and / or manufacturing.

The complaint does not apply to errors or damage committed by incorrect operation of the product / service.

BronzeMermaid will cover return costs to a reasonable extent.

Upon return
Inquiries are directed to and complaints are sent to:

Bronze Mermaid
Horsbred 183
2625 Vallensbæk

Packages sent on COD are not accepted.

Right of withdrawal
There is a 14-day full right of return on items purchased in our Webshop.
The period is calculated from the day you receive the order.

Return costs must be borne by you.

Cancellation must be reported to us no later than 14 after the purchase and from the cancellation you must return the shipment no later than 14 days after.

The notice must be given per. mail on info@ bronzemermaid.com. In the notice, you must make it clear to us that you wish to exercise your right of withdrawal. You can also choose to use our standard cancellation form and send with return. You can find it here (Cancellation form)

The condition of the item when you send it back
You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and the way it works. In other words - you can try the item in the same way as if you tried it in a physical store.

If the item has been tried in addition to what has been described above, we consider it used, which means that upon cancellation of the purchase, you will only receive part or none of the purchase amount back, depending on the item's commercial value.

In order to receive the entire purchase amount back, you must do the same as you can in a physical store. You may try the product, but not take it into actual use.

8. Opportunity to appeal

If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:

Center for Complaint Resolution
House of Boards, Toldboden 2
8800 Viborg

You can complain to the Center for Complaint Resolution via the Complaints Portal for the House of Boards: https://kpo.naevneneshus.dk/